We can all agree – the goal of a contract is to guide a relationship clearly and efficiently based on the requirements and objectives agreed upon during the sales process. Although the negotiation can be uncomfortable at times, if both sides of the negotiation remain focused on the objectives...
There are many opinions when it comes to outsourcing, and whether outsourcing your contact center is the right approach for your company. On one hand, some feel they might lose control of the customer experience if they outsource, while others believe outsourcing is the only way to go. The good...
We’ve all bought something and realized it wasn’t what we needed. We often return products, exchanging them for the right size or a different color. Even a car purchase can be (mostly) walked back. This was the promise of SaaS investment. It just works, and, if it doesn’t, you can rip it out....
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